CCR Retail Systems has ALWAYS taken the issue of service
very seriously. If your system crashes you want to know that help will be dispatched to your location or on-line remote
phone support provided as soon as humanly possible. Nights. Weekends. Holidays. Whenever. Your warranty
or maintenance may not provide coverage for all of these times, but our 24-hour answering service puts a live technician's
voice within reach as soon as he can be paged and return your call. At that time the seriousness of the situation can
be assessed, options discussed, and a plan of action initiated.
For emergency service after hours please call:
(804) 550-3300, for the Richmond office
(540) 366-2728, for the Roanoke office
Follow the instructions for leaving an emergency message
and a technician will contact you as soon as he is paged.
Now, every problem that crops up isn't always a dire emergency
thank goodness and, at CCR's discretion and with the approval of our customers, such calls may be run "when in the area".
We even offer the option of "do-it-yourself" depot maintenance for those who request it. CCR has a maintenance
plan to cover almost any situation that may arise.